A faster categorization and more targeted reports for your colleagues
You don't need to tag all your tickets. And you don't need to report on all your tickets. All you need is a sample big enough to tell you what the biggest questions were this week. And UserChamp can help you do just that.
A streamlined weekly deep-dive
Every week Categorizer pulls a sample of tickets and asks you to categorize them.
You can mark any that should be highlighted to any of your colleagues and add specific suggestions for them.
You can complete a sample of 50-100 tickets in less than 30 minutes.
A weekly collection of suggestions for your colleagues
Based on your categorization and comments, your colleagues get a single report focused on what they care about. A report listing specific suggestions that will help them get the results they are looking for.
And get a weekly overview of topics and actions
Your weekly overview summarizes the break-down of support emails and suggestions provided to your colleagues.
It gives you an at-a-glance answer to "what are our customers asking?" and "what do we need to change?"
