Userchamp Reporter is a plug-and-play tool for teams that need basic, automated reporting set up quickly. Reporter automatically generates a weekly report of the support metrics you choose and send out the report to your team.
UserChamp Categorizer helps teams do focused weekly deep-dive analyses on support conversations. Categorizer plugs into your help desk, pulls a weekly sample of tickets, and takes you through a categorization and analysis workflow.
Getting value from support conversations requires collaboration across teams.We help connect the goals of different teams and find the information needed.
UserChamp offers templates for easily creating weekly or monthly updates on the few datapoints that are important to other teams.
UserChamp connects to Zendesk or Help Scout and pulls out just the information needed to help your company improve. No big dashboards here!
We build tools to help teams better understand their users.